Agent Management
Monitor and manage call center agents
Total Agents
127
89 currently active
On Calls
73
82% utilization
Avg Handle Time
4:32
-12s from yesterday
Agent Status Board
Agent 1001
On Call - 00:03:42
Agent 1002
On Call - 00:03:42
Agent 1003
On Call - 00:03:42
Agent 1004
On Call - 00:03:42
Agent 1005
On Call - 00:03:42
Agent 1006
On Call - 00:03:42
Agent 1007
On Call - 00:03:42
Agent 1008
On Call - 00:03:42
Agent 1009
On Call - 00:03:42