Outbound Dialing
Configure automated and manual outbound calling
Dialing Mode
Dials one lead per available agent
Best for: Small teams, high-touch sales
Ratio: 1 call per agent
Agent sees lead info before call, manually clicks to dial
Best for: Complex sales, account-based selling
Agent control: Full
Auto-dials next lead when agent becomes available
Best for: Medium teams, consistent pacing
Ratio: 1:1, automatic
Dials multiple numbers per agent using AI prediction
Best for: Large teams, high volume
Ratio: Dynamic (1.2:1 to 3:1)
Requires: 10+ agents for statistical accuracy
Current mode: Power Dialer
Call Pacing
How long to let phone ring before abandoning
Pause between calls for agent wrap-up
Skip to next call if voicemail detected
Caller ID Settings
Select number: (555) 123-4567
Automatically match caller ID area code to lead's area code
Requires: Multiple DIDs across area codes
Set in campaign settings
Compliance Settings
Do Not Call (DNC) Lists
Automatically skip contacts marked DNC
Scrub against national registry (U.S.)
Last sync: November 1, 2025
Check state registries (additional cost)
Avoid known litigious contacts (subscription required)
Internal DNC list: 1,234 contacts
Call Time Restrictions
TCPA Compliance
Only call contacts with documented consent
"This call may be recorded for quality purposes"
FCC requirement: <3% abandoned calls
Call Attempt Limits
For leads who never answered